Qualtrics shut Delighted down on 30 June 2026. If you used it for an NPS, CSAT or CES survey with an open question after the score, Downright asks the same eight questions, through the same channels, and the free plan needs no card. Below: what carries over, what does not, and how to switch in an afternoon.
Delighted was the small-business survey tool Qualtrics bought in 2018. In 2025 Qualtrics announced it would be sunset as the company aligned its products to its own platform. The dates it gave:
Qualtrics' page for Delighted now reads "It's no longer available" and offers the Qualtrics platform instead (qualtrics.com/delighted, checked 27 September 2026). Delighted and Qualtrics are trademarks of their owner; Downright is not affiliated with either.
The short version: the survey itself carries over completely. What changes is around it. Delighted's column is what it offered when it closed; Downright's is what the product does today.
| Delighted | Downright | |
|---|---|---|
| Question types | NPS, CSAT, CES, eNPS, PMF, 5-star, Smileys, Thumbs | The same 8: NPS, 5-star, CSAT, CES, Smileys, eNPS, Thumbs, PMF |
| The open question after the score | Yes | Yes, on every type |
| Email surveys | Yes | Yes: paste addresses or upload a CSV, send now or schedule |
| Link surveys | Yes | Yes, plus a QR code generated for you as PNG, SVG or PDF |
| Survey on your website | Web pop-up, with a script | An embed that sizes itself, no script on your page |
| Survey inside your mobile app | Native iOS and Android SDKs | A WebView and a done URL, no SDK to add |
| Kiosk mode | Yes | No. A link survey on a tablet works, every visit is a fresh answer, but there is no locked-down kiosk |
| Sending by API | Yes | Yes, one call per person, on every plan |
| Webhooks | Yes | Yes, signed, two events per answer |
| Native integrations | Slack, Zendesk, Salesforce, HubSpot, Shopify and others | Through Make, n8n and Zapier, with a recipe for each. No native Slack or CRM connectors |
| Survey throttling | Yes | Yes, three months by default, one month to a year |
| Text analytics | Yes | No. You read the comments, or export them |
| Languages | Many | 13, set per survey or per contact |
| Where the data lives | United States | European Union, under EU law |
| Free plan | Yes, with a small allowance | Yes, 100 responses a month, no card, no expiry |
| Paid plans | Premium and Premium Plus, in the hundreds of dollars a month | Starter $29 a month, Pro $79 a month |
the same done differently not in Downright
You had Delighted wired to Shopify or your order system. Here the same trigger calls the API, through Make, n8n or Zapier if you would rather not write code, and the survey arrives while the parcel is still on the doormat. Throttling keeps a repeat buyer from being asked twice in a quarter. The recipes.
Delighted's web pop-up becomes an embed that sizes itself on the page, and its mobile SDK becomes a WebView that closes itself when the answer is in. Every answer posts to your webhook the moment it lands, so a low score can reach the team in Slack before the customer has closed the tab.
No email list, no problem. One link, printed as a QR code on the receipt, the table or the bag, and the customer answers in one tap while the visit is fresh. Downright generates the code as PNG, SVG or a printable PDF. How Washr does it.
Each client gets an account with its own logo, sender name and language, and each answer stays with the brand it belongs to. A fractional CMO runs Downright inside the apps he looks after; his story is on the success stories page.
Delighted ran in the United States. Downright is a European company under EU law, the application and database run inside the EU, and email goes out through Mailgun's European infrastructure. A signed data processing agreement is part of the Enterprise plan. Security.
Delighted's paid plans were in the hundreds of dollars a month. Downright's free plan covers every question type and every channel, and the paid plans change only the monthly allowance and the number of people who can sign in. Plans and pricing.
If two or more of those are things you relied on, Qualtrics, where Delighted's customers were invited to go, is the more complete answer, at a very different price and size.
If you exported your responses to CSV before the shutdown, that file is the archive of the old series. Keep it somewhere safe. The email column is your contact list for step four.
Sign up, no card, and enter the name your customers know you by, the address replies should go to, and your logo. That is what the survey email and the survey page carry.
One Downright survey per Delighted project, same question type. An email survey gets a list; a link survey gets a public URL and a QR code; both get a language, an optional closing date and an optional response cap.
Paste the addresses from your export into your first email survey, or upload the CSV. Throttling starts counting from the first send, so nobody who just answered a Delighted survey is asked again inside the window you set.
Wherever you had Delighted's link, put the Downright link. Where you had the web pop-up, paste the embed snippet. Where the app used the SDK, open the survey in a WebView and watch for the done URL. The two recipes are on the integrations page.
Your Zapier or Make scenario that told Delighted to survey someone now calls the Downright API with that person's address. Add the webhook URL in Settings and the answers flow back the same way. The API reference has a working example for each call.
It has. Qualtrics, which owned Delighted, closed it on 30 June 2026. Annual subscriptions stopped renewing on 1 July 2025, monthly ones stopped on 31 May 2026, and after the shutdown date the dashboards, the active surveys and the historical data were no longer accessible. Qualtrics' own page now says Delighted "is no longer available" and points to the Qualtrics platform instead.
It depends on what you used Delighted for. If you ran an NPS, CSAT or CES survey with an open question after the score, sent it by email, link or from your own system, and read the answers yourself, Downright does the same job with the same eight question types, and the free plan needs no card. If you relied on Delighted's native SDKs, kiosk mode, text analytics or its Slack and CRM connectors, look at the section on what Downright does not do before you switch.
Yes. Downright's free plan covers every question type and every channel, including the API, and counts only the answers you receive: 100 a month, with no credit card and no expiry. The pricing page has the paid plans.
Yes, all eight: NPS, CSAT, CES, eNPS, PMF, 5-star, Smileys and Thumbs, each followed by the same open question. The wording of each question is the standard one, so a Delighted NPS series and a Downright NPS series measure the same thing. See all our surveys.
Your contacts, yes: paste the email column of your Delighted export into your first survey, or upload it as a CSV. Your historical responses, no: Downright has no importer for another tool's answers, so keep your Delighted CSV export as the archive of the old series and start the new one here. If you did not export before 30 June 2026, Qualtrics' announcement said the data would not be accessible after that date.
On a web page, yes: one snippet embeds the survey in a frame that sizes itself, with no script on your page. In a mobile app there is no SDK to add; a WebView opens the survey and navigates to a known done URL when the customer finishes, so the app closes it. The recipes are on the integrations page.
Not natively. Every answer reaches you through a signed webhook and the API, and Make, n8n and Zapier turn that into a Slack message, a ticket or a CRM record. There is a recipe for each, and one of our customers runs exactly this with Make and Slack. What you give up is the one-click connector; what you get is that anything with an HTTP endpoint can be wired in.
Autopilot re-surveyed a list on a schedule. In Downright, the API sends an invitation when your own system says so, so a Make or Zapier scenario can survey every customer a week after delivery, and survey throttling makes sure nobody is asked twice inside the window you choose, three months by default. An email survey can also be scheduled for a date and time.
Delighted's paid plans were in the hundreds of dollars a month. Downright's are on the pricing page, and every plan, the free one included, has every question type, every channel, the API and webhooks. The only thing a plan changes is how many answers a month you can collect and how many people can sign in.
Downright is a European company under EU law. The application, its database and every uploaded logo run on a server inside the European Union, and survey email is delivered through Mailgun's European infrastructure. Survey pages load no tracking script and record no IP address. Details are on the security page.
An afternoon, for most. Create the account, upload a logo, create the same surveys you had, swap the survey link or the embed wherever you had Delighted's, and point your Zapier or Make scenario at the Downright API. The step-by-step is on this page.
The same eight questions, the same channels, your data in Europe, from $0.